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Our opening stock order is £500 UK Mainland, Ireland & N. Ireland. We export to over 75 countries. Please enquire with our export team for more information.
Q. What is Pro-Forma? +-
Pro-Forma is a way of paying for an order in advance of delivery. We usually do this whilst we are awaiting trade references, or should you wish to pay for your order up-front.
Q. What are your payment terms for a credit account? +-
30 Days Nett
Q. How do I apply for an account? +-
Please fill in your details on our online enquiry form and we will be in touch.
EXPORT
Q. Will you ship the goods to my UK shippers address? +-
Of course, send us your shippers details and we will organise the rest
Q. I live outside the EU can I apply for an account? +-
WIDDOP and Co. Supply to 75 countries around the World. To find out more please visit our Export page
Q. Which countries do you deliver to? +-
We can arrange shipping to any country on an ex-works basis.
ORDERS
Q. When can I expect to receive my back order? +-
Back orders are run every 10 days. Usually back order will be release if £100 or more in stock
Q. How much is a carriage paid order in mainland UK? +-
£199. Any order under this value will incur a carriage charge of £7.99
Q. Can I order in single quantities? +-
Yes, however some of our lines have to be bought in Multi’s but the majority of our products can be ordered in single quantities
Q. When will my order be delivered? +-
We usually operate on a 1-2 day despatch service however at certain times of the year this may increase, for example during a Tradeshow – the current despatch times will be displayed on the Order page.
Q. I have placed an order online – can I add to it? +-
Yes, it may be possible for your to add to the order, however it depends if the order has begun to be processed in our warehouse – please contact our sales team for further advise
Q. Can I collect my orders? +-
Yes, please contact our customer service team to arange collection.
Q. Can I buy online? +-
If you are a WIDDOP and Co. account holder you will be abe to request permission to order online. For non account, trade enquiries visit our enquiry page.
DELIVERY AND COLLECTION
Q. What is your policy on Returning unwanted items? +-
We do not offer sale or return.
GENERAL
Q. How can I obtain images for my website? +-
You will be able to download images of items you have purchased through your account area on our website.
Q. Do you have showrooms? +-
Yes, we have 5 purpose built showrooms based at our Head Offices in North Manchester showcasing our entire product offering. Our opening hours are 8.30 - 5.00 Monday - Friday with special weekend openings throughout the year. See our events and showroom pages for more details. Please let us know if you plan on visiting.
Q. Who can buy from WIDDOP and Co.? +-
WIDDOP and Co. is a TRADE ONLY supplier. If you are a member of the public and would like to find a stockist please visit our find a stockist page.
Q. Can I return faulty items? +-
Yes, please contact our sales office or your local representative.
Q. How are products packaged? +-
Each brand is packaged in it's own individual way. To see examples please refer to the product details page on our website where you can see pictures of the packaging.
Q. How do I apply for a credit account? +-
Contact our accounts team for more information on 0161 688 1227
ACCOUNTS
Q. Do you accept credit cards? +-
Yes, we accept all major debit and credit cards (excluding AMEX). Please contact accounts for more information.
TIPS TO USING THE SITE
Q. How do I log out of the website? +-
A) If you are using a desktop / laptop device you click on the 'My Account' drop down at the top of the page ( this has an icon of a person next to it). Then select 'Log Out' from the bottom of the menu. B) If you are using a tablet or mobile device you click on the 3 horizontal lines in the top left corner of the page. This will then present a gold drop down menu. Scroll down and click on the 'My Account', under here you then select 'Log Out'.